• Responsible Gambling

  • Information

    One bet too many?

    We want our players to have fun while gaming at Betsafe, so we encourage you to gamble responsibly at all times. Gambling should be fun. Borrowing money to play, spending more than you can afford or using money set aside for other purposes is unwise and can lead to significant problems for you and others around you. The Betsafe team wants players to be safe with their gaming and wise with the way they play.

     

    We help you set the limits!

    We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. That's why we work with the Global Gambling Guidance Group (G4), which certifies Internet gaming sites for this purpose. Together we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.

    You can set daily, weekly, or monthly limits on how much you can deposit into your account from your card either by visiting the Limits tab from the Responsible Gaming section in the user menu, by clicking here or by contacting Customer Service. Simply contact our Live chat, email support@co.betsafe.com, or request for a call. We are available every day from 09:00am until 12:00am.

    You have the ability to set a variety of limits, including deposit limits, net loss limits, session time limits, and maximum wager limits. It allows you to be in control of your gambling and offers a possibility to activate or reset Daily, Weekly or Monthly, limits.

     

    Need to cool off?

    Sometimes the heat of the moment can get the best of us. We can offer self-exclusion options of either 1 year or 5 years. If you feel that you need a longer period or a permanent exclusion – please contact our Customer Service.

    If you are considering self-exclusion, please visit the Self Exclusion page.

     

    Self-assessment test

    If you are concerned about your gambling or you suspect you may be developing a gambling problem, please take the Self-Assessment Test from the NCPG website. The results will help you understand your gambling habits and assist you in addressing any potential gambling issues. If you are concerned about your test result, consider activating a time out on your account or contacting our Customer Service to receive further help and advice.

     

    Worried about the kids and anyone under 21?

    It is illegal for anyone under 21 years of age to gamble in Colorado.  If someone underage can access a device you use for gambling, you must protect your usernames, passwords and banking details from being used by anyone who is under age. There's software that can help prevent underage individuals from using your device to gamble, for example NetNanny. Further questions? Contact our award winning Customer Service staff at support-en@betsafe.com and they will help you.

     

    21+

    It is illegal for anyone under the age of 21 to open an account and/or to gamble with Betsafe. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

     

    Worried about your friends or want to be blocked without having an account?

    If you’re worried that a close friend or family member has a problem with gambling, you should contact our Customer Service department. They have a lot of experience in dealing with these issues and can help both you and the person you're worried about on the right track.

    Likewise, if you are worried about yourself, and don't yet have an account with us and want to be blocked from gambling, you should contact our Customer Service to get assistance and advice.

     

    The Problem Gambling Coalition of Colorado – Another Resource

    The Problem Gambling Coalition of Colorado’s mission is to increase awareness, advocate treatment and promote research and education on problem gambling. Their goal is to provide up-to-date Colorado specific information and links to other Resources. PGCC’s Vision is an ever-increasing role in restoring and maintaining the quality of life of individuals and communities impacted by problem gambling. The PGCC will be a recognized contributor and leader in that movement. The Problem Gambling Coalition of Colorado maintains a position of neutrality of gambling, recognizing that most people who gamble do so for recreation and suffer no serious problems.  The Problem Gambling Coalition of Colorado’s website provides information, education and referral services for anyone affected by problem gambling.

    If you or someone you know has a gambling problem and wants help, call 1-800-522-4700 or visit http://www.ncpgambling.org/help-treatment/chat/.